frontpage - 1:34 pm on Mar 1, 2011 (gmt 0)
He said he is unhappy with it and wants to return it. When asked, he can't provide a reason why he is unhappy.
Most American's expect the ability to return something they are not satisfied with. It does not matter what the reason is as it falls under the age of old 'the customer is always right' meme way of doing business.
So, it is incumbent upon the seller to have a contract with the buyer clearly stating "all sales are final" and that return shipping fees are the responsibility of the buyer.
So, if a buyer disputes the sale with his/her credit card company you can provide a copy of the sales contract to the company for the dispute resolution.