ecommerceprofit - 1:15 pm on Aug 24, 2011 (gmt 0)

<Even 1.5% sounds high. I've shipped many thousands of orders and I >think our pre-order cancellation rate is something like 0.2% or so.

I'm selling low risk products - not dvds, electronics, etc. but we will see over the next 30 days - could have been just bad luck...but had nothing to do with me

>Basically, in their experience, the most often cause of merchant >order cancellations is due to out of stock, which they don't like.

I have a ton of product - not me - this rule is faulty - if people like me who are honest and in stock get hit with this they need to modify...oh ya...it's a privilege to be on Amazon - just don't sell if I don't like their rules - I hear this everywhere (not from you) but unfortunately Amazon sales are good so I'm stuck with their faulty system. Their ego is in the cloud.

>The actual incidence over time of customer driven cancellations >should be quite low over a reasonable time frame.

You may be right - I'm hoping.

>As an aside, if you start using Fulfilled by Amazon, your pre-order >cancellation rate will drop to zero and your sales will generally >rise.

No way Jose! I would rather drop dead than give over my entire business to this company. The day Amazon makes it impossible to ship myself is the day I leave them no matter how good their profit may be...why? because eventually, in my opinion, they will have been given the keys to my business for free.

P.S. my pre-order cancellation rate will drop to zero...interesting...I wonder why...haha