Wow! I will most likely use Amazon when I get more time to sell merchandise because ebay has been good for my strategy but I will not spend too much time like I would have on Amazon page...this company seems to be treating people like scum - what a horrible response letter from Amazon you posted.
Absolute power corrupts goes the saying...legal disclaimer - not saying that amazon is corrupt - just saying that some people/companies have large egos. I hear a lot of people hate ebay too - I have not yet had problems but someday I'm sure I will.
Moral of the story...promote your own web site that you own. I laugh every time I see a company promoting Facebook in their ads on tv and when newscasters, etc. promote twitter...I remember thinking the same thing when they used to promote AOL.