CernyM - 3:39 am on Apr 15, 2011 (gmt 0)

Most likely these are originated in India, because this is where their completely worthless and incompetent technical support team is (never had a normal answer from help stuff from up there, not a single one, a typical answer is to push the bucket back to you), and because emails come in between 1 and 3 AM US time.

Use the phone callback option during the day instead of the email contact option and you'll often get better results.