donok - 3:29 pm on Mar 31, 2011 (gmt 0)
As a final follow-up - I sent a detailed appeal that explained each order in question (3) - One was someone trying to game FedEx (and succeeding), in effect stealing $700 worth of merchandise, another who made all sorts of claims about the quality of the product, but returned it unopened, and lastly someone who returned a mattress pad matted with pet hair -- all were refunded anyway. I got a terse "go away" letter from Amazon
Hello from Amazon.
Thank you for writing. After a review of your account by an account specialist, we have decided not to reinstate your selling privileges.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Seller Performance Team
All this after five years of working with them and this client of mine is a 5-star rated company on NexTag and Bizrate, etc. For them, the loss of Amazon sales is really tough and the lack of control or the ability to expect and receive a fair deal is really unsettling.
bye bye Amazon, may someone bigger treat you as you did us.