donok - 7:09 am on Feb 28, 2011 (gmt 0)

My client had one buyer who claimed the mattress pad was not the size advertised and wanted a refund. He complained about the product being cheap and not big enough to cover his mattress. My client paid for return shipping (as with most of these products, they are heavy, so in order to offer free shipping, a lot off sellers deduct the return shipping costs from the refund if a product is returned) but when the product came back, it had never been opened - still packed in it vacuum pack plastic wrap. The buyer complained so they wouldn't have to pay return shipping. Amazon never responded to my client's complaints about the buyer.

By the way, Amazon gave my client a big slap on the hand for trying to contact a buyer directly once. They insist that all contact with buyers go through them.