Jane_Doe - 5:21 am on Feb 28, 2011 (gmt 0)
I am only a buyer on Amazon but I have noticed that the third party sellers seem to live in fear of negative reviews. Many will contact you individually and let you know that if you have any issues at all they want you to contact them directly.
Sorry to hear your client had issues. I always try to review all of the products and give excellent reviews to all of the third party merchants who deliver the goods on time as ordered, which is almost all of them.