donok - 1:00 am on Feb 28, 2011 (gmt 0)
The 2.5% was a legit number - the company sells products that rage from $200-$800 and sell only a couple a day through Amazon (over the last four years). So, at 60 sales a month, two complaints = 3%. They happen to have two fraudulent complaints (one guy got off basically stealing two beds - claiming they never arrived). The company tried to lay out the explanation to Amazon and got nothing back but curt form letters. My follow-ups have been completely ignored.
As far as the competition, it is only my casual searching, but I know that at least two competitors who were there over the last few months seem to be gone. I never really noticed their names, so I don't know who I could contact to see if they were dropped, too.
Maybe this is just Amazon cleaning up their external sellers, and maybe the lack of response from them is due to a lot of sellers being closed down?
I do know that Amazon has been very bad about backing the _seller_ when disputes happen. It think there is a growing number of schmucks out there who know that Amazon will just let them walk all over the seller. At least that has been our experience.