donok - 10:55 pm on Feb 26, 2011 (gmt 0)
I have a client that has been selling sleep products (memory foam and latex toppers, pillows, mattresses) through Amazon Seller Central for several years, all was good. My client is a good, serious business but had a few customer complaints that happened over the holiday season. Amazon dumped them like a criminal - technically, my client was performing poorly and exceeded the 2% failure/complaint level (2.5%). Now, I can't get Amazon to respond to any request for review.
Here's the weird thing that has my client wondering. All the products they were selling are now offered directly from Amazon. My client thinks that something is fishy - has Amazon knocked out the competition? There are still a few third-party sources, but it seems a lot less than before.
I just thought I would start a thread to see if anyone else is experiencing anything similar...