dpd1 - 8:56 pm on Feb 23, 2011 (gmt 0)
The 24/7 work day is exactly why I moved out of a business that sold lots of customized products and involved lots of personalized service. I eventually want to retire and that means having a business that doesn't require specialized knowledge that isn't easily taught to someone without the same experience or education. As of now, my orders are handled by a fulfillment center, my phone is answered by an answering service, and I spend a few hours each day taking care of everything else. Nothing I do is horribly complicated so I'll eventually be able to turn the majority of the work over to the employees while I semi-retire. I'm building a business that doesn't need "me" to be successful.
Yeah, that's the position I'm in. There's an endless amount of things dependent on me, that nobody else knows. When I talk to average people about the biz, they just usually give me a blank stare... They have no idea what I'm talking about. I wouldn't even know where to start in teaching this stuff to somebody else. Basically, without me, there would be no business.
I think I might use some of your tactics starting today DirectWheels, because some guy just emailed me a book, where he's asking me to call him, and "start dialog" on a purchase... Then asks if he can return stuff (which means he will), then asks if his technician can call me... on and on. This is all over a $129 product. You would think he was buying a fleet a AirBus 380s the way he's talking. lol