directwheels - 6:42 pm on Feb 23, 2011 (gmt 0)
Just wanted to share something that worked for me.
I took off all contact information on my website. Granted, the items I sell are only $20-$30 each and my products are very self explanatory, if you have questions about them, you are probably a high maintenance customer.
This might not work for everyone, but I eliminated people who have a lot of questions. If they are concerned that there is no contact info, they just won't buy from me. Customers will get my email once they have placed an order.
This is my way of eliminating the 20% of the customers that give me 80% of the work. Last thing I want are customers that think they got scammed after placing an order and email you 5 times while expecting you to reply within a couple minutes. Then of course, filing a a dispute with PayPal right after the order is placed. (btw, I still get those, just a lot less)
I know this sounds extreme and some might call me crazy, but my business keeps growing and my work load remains very low. I have a life and hang out at the beach in the summer while my business runs itself because product fulfillment is outsourced.
Also, use a very generic name for your business if you are afraid of bad feedback and don't care about branding your site. If you sell widgets and call your site Widget with widget.biz as a domain, none of the customer complaints will show up when they search for your business name. Again, won't work for everyone.