LifeinAsia - 12:43 am on Feb 16, 2011 (gmt 0)

Remember the 20/80 rule- 20% of your customers take up 80% of your time. Fire that 20% of your customer base and you can use the 80% of your time regained to:
- provide better service to your remaining customers (who most likely won't mind a slight increase in prices to make up for the lost customers)
- find new customers that (hopefully) won't fit into the 20% mold
- enjoy life
- post your results to WebmasterWorld! :)