HRoth - 11:46 pm on Feb 15, 2011 (gmt 0)
At least one person I know who creates their product decided not to do any custom orders on account of the nagging, dithering customer problem. I am experiencing this right now with a custom order--and in fact it was also someone who took a long time to decide and wanted all kinds of extras, etc.--but such time-sucking has not been the norm for me. Thing is, I used to be a teacher, and I know my inner Snape comes out in my voice when I am speaking to a customer who is turning into a vampire. I also use caller ID. If a customer gets to be a black hole of time, I am often out when they call. Usually I don't have time to return their calls either.
You have to do what you need to do to stay in business, but you also have to stay sane while you're doing it.
Ever notice it's the customers you actually dislike who call on Sunday? It's never the nice, interesting ones. Always the blowhards and whiners.