dpd1 - 8:05 pm on Feb 15, 2011 (gmt 0)
I used to work 24/7. Then one day I took a day trip with my family, first real day off in 2 years. I check voice mail at 9, then again at 3. At 3 there's someone complaining that they emailed me something, and it wasnt' done yet (it was done by 5 when I got back to the office). This was something I'd been waiting 2-3 months for from them, then they are upset because it didn't happen not just the same day, but immediately.
Funny, it was a similar thing recently that touched off me thinking about this. A guy waffled for three weeks going back and forth, asking me questions the whole time. Which included the weekend. That Sunday he finally orders. Only reason why he could was because I took the time to deal with it over the weekend. Monday I check in and first thing in the morning there's an email with him asking how long it's going to take and where's the tracking #. I'm like... OK, you can screw around for three weeks, but you order the thing and I have to have it shipped already at opening on Monday morning?
So yeah, you guys are right... I gotta find a way to change things.