dpd1 - 8:29 am on Feb 26, 2011 (gmt 0)
I always liked Jeff, and I think he did a great job building the company. And I've also enjoyed using them. The concept of being able to buy all sorts of different products in one sitting is great, and in my mind, that was the beauty of the whole concept. But in the last few years, I've started sensing some greed creeping in. I don't dig the multi warehouse thing. I really don't understand why they did it... Most likely to save money somehow. But I don't think it makes things better for the customer. It just complicates orders. I ordered something the other day, and a guy from their new delivery service threw the box 40' up onto a balcony with a big thud and walked away. I found many other complaints about them in their forums. And they started using these guys, why? They most likely already get the best shipping rates known to man. So they get somebody worthless who's going to tick off customers, to save that extra buck a delivery or something?
When companies start doing stuff like that... that's when you know they've started to fall into that; 'we're bullet proof... everything we do is genius' mentality. And a big reality check is usually not far behind. One company here or there isn't going to make a dent. But if they start getting a rep for greed... hundreds of companies collectively will.