dpd1 - 11:23 pm on Feb 19, 2011 (gmt 0)
Had a good one the other day... Guy emails all irate, because he received his package and a "part was missing". He wants me to "call him immediately"... "this needs to be rectifying" and so on. Of course, he doesn't just inquire like a normal person... He goes straight into threat/defensive mode. I emailed him anyway.
I politely tell him that I know for sure the part was in there, because I did it myself. He says the cardboard it was on was in there, but not the part. I ask if he was missing anything else... He says: No. I said: Well, was it opened when you got it? He says: Yes, the whole end was ripped off.
Now, you would think that might have been something a person would mention first. I said: OK, can you just do me a favor and call your local PO, and see if you can get somebody to admit it was like that when they delivered it? He says: OK (But never did). Then I said I'd send the missing part. I once again asked if anything else was missing. He said: No, I have the other part. I go... OK, but there was more than just that... You DO have these other parts, and their undamaged, right? Because I don't want to have to pay for shipping a third time. (And I name all the parts) He says: Yes... They're all there.
So the next day I just happen to look at email right before the replacement went out (a little voice told me to), and there's an email from him saying that there is in fact another part missing.