dickbaker - 4:29 pm on Jan 9, 2011 (gmt 0)
Talk to your supplier and try and put the bite on them to fund a replacement, or, if you have to, go 50/50 with the supplier. Probably won't cost you much in the long run. And you'll sleep a little better - and so will we *_*
As I already said, I have a new one set aside just in case the manufacturer says that there's not a problem with it being disassembled, and they'll take it back if the hinge does indeed have some wobble in it.
This is a $525 item. Even if I could get my distributor to go 50/50 with me, we'd each be eating the wholesale portion of that $525, which is $450. If it's been taken apart neither of us can sell it. I'd have to put it on Ebay and really take a hit.
I've been taking hits from flakey customers quite a bit this holiday season, but not from somebody so imbecilic as to take an item apart. The springs on this item are installed in such a way that they wouldn't come out unless someone was really doing some major surgery on it. A parallel would be having the valve springs removed from the cylinder head on a car. It just doesn't happen "accidentally".