aakk9999 - 4:49 am on Jan 9, 2011 (gmt 0)

He bought a fairly pricey widget two weeks ago, and thought it was defective.

It was disassembled only to be shipped back.

I think when he received it, he removed wrong screws for whatever reasons, the springs popped up, he could not put it back together and decided to claim it is defective in order to get another one that is assembled. Then in the email he claimed the screws were removed only because he was shipping it back, to shift the responsibility.

I dislike people like this. Why not tell him you can re-assemble it and the cost will be X, otherwise he can get his dis-assembled product back.