Greenbeetle - 3:53 pm on Dec 17, 2010 (gmt 0)
Many people prefer to buy from B&M even at higher prices because returns are easier and customer service/support is more reliable in most cases.
I agree. There is a certain, instant impluse gratification of purchasing something on the spot without having to wait for it that many folks will pay a bit extra for. +1 B&M.
Many big B&M retailers operate ecommerce sites, too.