MrHard - 11:16 pm on Nov 10, 2010 (gmt 0)
We routinely take online orders in excess of $1k, I can't remember the last time any were fraud. Maybe once or twice in the past 5 years or so, even then it was a customer gripe and not true fraud. Sight unseen orders with just AVS, even flexible most of the time on matches.
I'm surprised the merchant account has not been pulled with that chargeback ratio.
Something else must be going on. Any patterns to the chargebacks? When you say fraud do you mean stolen card numbers, or dissatisfied customers? What's the chargeback reason?