dickbaker - 11:46 pm on Oct 20, 2010 (gmt 0)
I just ordered a two-part piece of equipment. Each part is sold separately.
One of the parts on the retailer's website had the photo and full description of a part that was considerably more expensive. I didn't realize that the price should be much higher, only that it sounded like a good piece of gear.
When the two parts arrived today, I was surprised to find that the part in question didn't have all of the features that were shown in the photo and in the specifications on the website. Instead of getting the model XYZ I was expecting, I got the stripped-down model X.
I'm very careful not to make mistakes with my products so as to not have something like this happen. I'm trying to figure out what I'd do if I made such a mistake.
What would you do? Lose money by giving the customer the more expensive part, or apologize for the confusion but not do anything?
It's lose money or lose reputation (maybe).