jwolthuis - 7:27 pm on Oct 5, 2010 (gmt 0)
Am I the one being unreasonable?
I think it's unreasonable to think that prices remain static over several years. It would seem resonable to ask for "price and availibility" for your list of items, to see if there are pricing changes or out-of-stock items. Then you can check the prices, substitute for out-of-stock's and approve the quote.
It would also be good business practice for your supplier to email their customers each month or so with all pricing changes.
Seems like lack of communication on both sides. I think you might deserve a partial credit, but if you go "by the book", they didn't do anything wrong.
I hate phone orders for this exact reason. Always leads to he-said-she-said. Get anything having to do with money or property transfer in writing (email).