dpd1 - 11:59 pm on Sep 28, 2010 (gmt 0)
I've done business with a certain vendor for numerous parts for years now. Not sure how much they've gotten from me, but it's multiple thousands. So the other day I order about 150 parts... The same stuff I've ordered many times before. I don't go trough their site, as they typically are missing some of the stuff that I need. So I just call them and have them drop ship it all from the manufacturer.
So a few days go by... I get the order just like I'm supposed to. I look at my email in the morning, and they sent me the invoice like always. Except this time, I just about choked... It was a third more than it was supposed to be. Hundreds of dollars. I look at the unit prices and realize that they have marked up virtually everything, 20-40% since the last time I ordered just a few months ago. None of this was mentioned to me. I call them up and ask what the deal is... The sales guy acted like he didn't even know what I was talking about. He says to email him the old prices compared to the new, and he'll "run it by his boss and see what he can do". So I email that and just explain politely that I really think this is not cool. At the very least I should get the old prices for this order, then we can go from there.
Well, that was three days ago and no response. And I know what that means... No response means... gee, maybe if we ignore this guy, he'll go away.
So I have to ask... Am I the one being unreasonable? Seriously, I think raising your prices that much, and not so much as mentioning it to a long time customer that buys those exact same things over and over, is unethical. Who in their right mind would just p**s away a customer that they would make thousands off in the future, just to make a few hundred extra on one order?