jsinger - 10:51 pm on Oct 14, 2010 (gmt 0)
Product Never Received (now mostly USPS error - just gets lost)
September: 0.3% (all 'never received' September orders were lost by USPS)
All that tech is great, but you need to focus on what's happening to the stuff you ship (or think you're shipping. Perhaps 0.1% of our incoming and outgoing shipments vaporize, regardless of how they're shipped, UPS or mail. I will admit that our stuff is pretty boring and not easily resold by thieves.
Do you export? I'd work on making your packages look less attractive to thieves. Speak with the Postal Inspectors office. Ask the USPS people what the national average is for lost mailed packages.
Are your customers just lying about not getting their orders? I'm sort of a fan of the USPS and hate to see them unfairly ripped.