Rugles - 8:55 pm on Aug 31, 2010 (gmt 0)
I am in Canada, we use UPS for all of our US shipments (1000's per month), and Purolator & UPS for Canada. We only do a little Canada Post.
We are happiest with UPS. They treat us very well and do a very good job at getting packages to the customer on-time and in 1 piece.
FedEx, you have to be careful which FedEx you are talking about here. There are 2 divisions, FedEx Ground (which the drivers are contract per piece) and the regular FedEx (which are FedEx employees with full benefits and good pay). The Ground division is horrible IMO. The used to have all our US business but lost it. It was one horror story each day. Packages destroyed, drivers refusing to deliver to addresses, left on sidewalks and gone missing ... etc. I think you get the idea. I would imagine most of the FedEx complaints on this thread are concerning the green FedEx ground trucks. These drivers have no motivation to go out of their way to deliver a package and are very likely to drop it and run. Because they are peice work employees and are upset that they don't get all the benefits that the other division gets.
I am going to try and remain non-political, but Americans have a really good postal system. Like somebody else mentioned nobody can get a package coast to coast over night for $5. I realize they are running a deficit right now. But the USPS serves the US very, very well and if all businesses in the US had to switch to sending all the mail by UPS and FedEx they would quickly miss the USPS. If our company was located in the USA, the USPS would easily be getting half of our shipments.