dpd1 - 1:19 am on Aug 29, 2010 (gmt 0)
Oh yeah, they'll take it. But if it does NOT get to where it's going in one piece, they are not going to honor the claim, because you didn't pack it their way. And their way is a way that they basically know nobody is ever going to do... ie: They're going to deny most claims and do.
I'm not talking 10% rise in price on the USPS deal... I'm talking like... $15 online, and they want $32 in the office. This has happen to me numerous times on special stuff I had to drop. It's also happened to customers that wanted to return stuff. The dimensional values do not match between the systems. Stuff that goes through as under the balloon rate gets kicked out as over the balloon rate in the office system. I've actually tested it with them, putting in the exact same dimensions, and they admitted the systems are not matched properly.