dpd1 - 10:17 pm on Aug 28, 2010 (gmt 0)
The postal service is fine, all things considered. 99% of the time they do what they're supposed to. However, they have some major flaws. The web based postage and actual office systems are not linked and oftentimes do not match each other. You do one package online, then if you try to do the same thing in an office, they try to charge way more. If you try and talk to them about it, they act like the website is some totally separate entity that has nothing to do with them, which is ridiculous.
Other than that, I'd say their biggest problem is that a good portion of their employees need a major attitude adjustment. Considering the postal service is a job that really doesn't require much to get into, they get paid fairly decently with decent perks. Considering a lot of people in DC would like to close half the service, you'd think that most of the employees would bend over backwards to help. My experience is that's not the case... I do a pretty good chunk of biz through them, and I've been treated like crap numerous times. And when I've brought up how much I'm going to be giving them in a year, I basically just got ignored, like they couldn't care less. And it's not like I'm some hard to get along with person. I realize you can get farther going higher up the ladder with complaints, but you shouldn't have to do that for every little thing.
UPS... Don't particularly like them. A lot of the people are very arrogant.
FedX... Don't deal with them much. The ground service has the feel of a local messenger service these days.
My complaint with shippers in general is the handling. I was told by a UPS guy the other day, that boxes I had would not be covered by the insurance, because my packing didn't meet their requirement. He told me that it had to be 4" of packing on all sides of each item. OK, if I did that, my three boxes would have turned into 6, at twice the size, and it would have cost me $500 to send the stuff three states over. That's absurd. You shouldn't have to pack your stuff to survive a nuclear blast, just to send it over a few states.