HRoth - 10:50 am on Aug 24, 2010 (gmt 0)
The problem is that iTunes refused to even look into it. If you see a charge coming through your account from a vendor, that vendor should be able to tell you what it was for. They could not/would not.
This morning, according to Paypal, the problem is with iTunes:
I guess I shouldn't be surprised that Paypal wants to blame iTunes and iTunes wants to blame its customers. iTunes always has the same response: contact your bank. Change your password. What if iTunes actually used some fraud prevention, like checking ip addresses? Or even checking billing addresses? Does it not send up any signals for them when, as is typical, someone in the US who has been ordering American pop song downloads suddenly starts to order hundreds of dollars worth of Chinese stuff? All of us on the ecommerce forum constantly talk about ways we have to spot a fraudulent transaction. One of those ways is seeing a small test purchase and then seeing attempted transactions of hundreds of dollars. You mean to tell me that iTunes can't use the same techniques as a tiny ecommerce merchant? They have NO WAY to prevent that sort of thing? You have to go out there and read some of the stuff people have been experiencing with iTunes for years now, and the get-lost attitude that iTunes has about it.