ytswy - 8:51 am on Aug 24, 2010 (gmt 0)
A few months ago, someone in Europe stole my credit card number and "tested" it on iTunes. I don't have an account with them, thank the gods. I saw the charge coming through my bank account and tried contacting iTunes about it. Their canned response was that they could not help me because the account was not in my name and they had "no way to look up credit card numbers." Can you believe that? I said fine, I will do a chargeback and you can deal with it that way, Einsteins. They didn't give a damn.
HRoth, to be honest I don't think there is much wrong with their response.
Since you had had fraudulent use of your card you would presumably cancel it anyway, and that process would necessarily involve a chargeback of the fraudulent iTunes purchase. If they issued a refund for it as well, could that not result in a double refund?
I know that I always tell customers to do a chargeback in cases of fraudulent purchases on our sites. As I see it, that is how such situations are meant to be resolved.