PCInk - 9:22 am on Aug 24, 2005 (gmt 0)

1-2 weeks is a bit vague, but I still get customers calling to see if something is in stock where it clearly states 'despatch in 24 hours'. It also states 'this product in stock now' but they still continue to call.

Then, there are those who just want to confirm that this is the right item, even though the product page may say "Manufacturer Part Number Description, Suitable for use on the Manufacturer XYZ" and they call and ask if this is the right item for the Manafacuturer XYZ (if it were the XYZ2, I can understand!).

Although I got one of the best ever last week - though an email. "Do you do the ABC product?" (ABC in the email was a hyperlink, direct to the page of the product and ABC was actually the product title, copied word for word from my site!)

You can never stop these people calling (maybe the stock from previous places was wrong, maybe they have got the wrong item from another company, maybe they just want to confirm you are a real company - all valid reasons that we may never really find out)