luckychucky - 2:41 pm on Aug 22, 2005 (gmt 0)

Email or phone, they still waste your time. Here's a transcript of an actual customer service eMail conversation. Keep in mind that we are a wholesale-only site. The word 'Wholesale' is plastered everywhere, in big bold colorful fonts. Thousands of customers, and nobody else has ever been confused about our simple pricing system (each line excerpted here represents a separate eMail, sent or received):

Are these prices wholesale prices for businesses that try to buy large amounts of your product?
--I'm not sure I understand your question. As it says in the right hand top corner of every page onsite, our minimum order is US$100.
Is your discounted price the same as a wholesale price?
--All of our prices are wholesale. There is a standard price for the 3-item minimum, and a discounted price for 12 or more.
What kind of business do you have not a very good one....! You suck you cant even answer my question! How can you get business if you say the same thing over and over! You don't even attempt to try and answer my question!

Here's another:
<i>Do you have drop shipping?</i>
--Sorry, we do not have drop shipping.
<i>You did not understand me. Do you do drop shipping?</i>