Harry - 1:27 pm on Aug 22, 2005 (gmt 0)

My approach is that whenever I get what I would consider stupid questions, is that I am responsible for this. I never blame the customer. I blame myself for not working hard enough to make everything clear and inspire confidence at the same time.

That people call with stupid questions, tells me that something is not smooth or effective enough in the way the Web site communicates with them.

I consider this an opportunity to improve.