brokaddr - 10:18 pm on Aug 14, 2010 (gmt 0)
Here's an interesting one.
A fellow placed an order at the end of July. It never came across my queue as he selected the payment option as 'mail-in payment' - earlier this week he proceeded to slam my company around the web and I quote "I paid by Visa and you never sent my stuff"
He never paid for this order; doesn't respond to emails and is posting his sludge all over the place.
There is no way for him to have placed a secondary order, because he's posted the order number in his negative reviews and that order number is assigned to an unpaid purchase. (For good measure, I searched all of my current orders for the name, address and even email of this guy. The only result is the unpaid transaction.)
Easy way to get around some of the "filters" in place at these review sites to slander a company. All they require for "confirmation" is an order number.