dpd1 - 7:59 pm on Aug 8, 2010 (gmt 0)

Got a good one today. Though I'd like to use a different word besides 'rude'.

Guy sends me an email saying that he has decided he prefers to have an item other than the custom one he ordered from us, so he will be sending that back. Doesn't ask to send it back... Just tells me he's going to send it back. Then tells me he will purchase another item today, and also needs an accessory worth about $35 to go with it. So sure enough, there's the order for the other item, with a note inside asking us to "include" the accessory item. Didn't actually buy it... Just asked for it to be "included". Unbelievable.

And how much you bet he has some issue with the second item as well. I have a good mind to just cancel it on him.