brokaddr - 6:00 pm on Jul 16, 2010 (gmt 0)
I've witnessed people in retail stores do the same thing - talk loudly, make a scene. All so the staff gets embarrassed and throws things at them for free just to get them out of the store.
On the web I think it's the same mentality, but if they get really out of control they're easy to block. I wonder how successful these people are with getting their freebies with that type of attitude over the internet.
I'd rather take a negative review than give into this type of person - once they win from you, they'll tell their friends how easy it was and before you know it; you're serving a bunch of raving lunatics.
Whatever happened to the saying "You catch more bees with honey" or however you say it?