brokaddr - 9:09 pm on Jul 15, 2010 (gmt 0)
I had a woman over the weekend rant and rave about a discontinued product that didn't ship with her order.
The last piece sold out before it had a chance to be deducted from stock - the difference of only a few moments. Severe bad timing.
Anyway, she was never charged for this missing item, but it completely ruined her life by not having this $20 product. She ranted and raved about everything from how my staff is illiterate for not knowing she NEEDED this item and "you should have known that if it wasn't there I'd cancel the full order" - yet she happened to skip past the special instructions box on checkout, where customers normally tell us that type of stuff.
She proceeded to ask "How are you going to compensate me for this?" - that's right, compensate her for not charging her for an item that didn't ship.