iambic9 - 11:09 pm on Jul 13, 2010 (gmt 0)
I find that the rudest customers are the ones I see face to face, quite often they are unaware that I am a senior partner in the company and one of the designers and speak to me like sh**
Just the other day we had a customer who had purchased one of our products, she had mistakenly placed a wet pair of trousers on top of it (which in itself is a seriously weird thing to do with one of our products) and the black dye from the trousers had run off on to our product, she brought it back and told me that she wanted a new one, she actually argued that it was our fault that she was not able to wipe the stain off of our product!? (there's no reason why she should be able to) She caused a very nasty scene and purposely made it look to our customers like we had done something wrong in an effort to force us to give her a new product. I reasoned with her for half an hour, and lost countless sales. I tried to break it to her in analogies such as "If you put a red sock in the wash with white shirts would you take the stained shirt back and scream at the company that sold it to you?" She became irate and told me to "get the fu***** manager"
The situation declined from that point onwards, it was satisfying to tell her at that point that I was one of the owners of the company. She simply turned around and stormed out, having ruined my day. I felt rotten about that incident for days afterwards.