Bewenched - 8:03 pm on Jun 17, 2010 (gmt 0)

We actually had one chargeback last year that came 4 months after the sale. The customer did not initiate it. Their bank did because we didnt invoice his card within 7 days. So now we have to bill right away even though the customers product may not ship for a couple of weeks if it is custom or special order.

long story short. Visa/Their bank issued a chargeback, we had shipped the item, we had signature, customer did not contest it, BUT WE LOST because we didnt invoice within 7 days! The really lousy thing was that the customer did not get their money back and neither did we. THE BANK/VISA KEPT IT! And there was nothing we could do about it.