dickbaker - 2:25 am on Jun 10, 2010 (gmt 0)
I verify name and address on all credit card orders. If the shipping address is different, I look for a connection, such as it being the person's office.
If something doesn't feel right, I'll have the credit card company contact the customer to verify that he/she authorized the transaction. That gets the company on record with the purchase.
If I call the card company to get a name and address verification, and the phone number matches, or if there's a phone number for the name and address at an online phone directory, I'll call that number to ask if the customer ordered the item.
Nobody's ever gotten upset. Many customers have thanked me for taking the precautions.