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---- How can I reduce credit card fraud on my ecommerce site?
bwnbwn - 6:16 pm on Jun 9, 2010 (gmt 0)Thread source:: http://www.webmasterworld.com/ecommerce/4149447.htm
I know what your saying but in my experience (12 years) I have yet to have a ever leave me because I did a little checking on the purchase.
|I'm still after suggestions and advice on what can be done to deal with the problems of our current security checks and reduce fraud with out losing genuine customres. |
I bet we have called 1000's requesting more information to verify the purchase and not 1 has had a problem with it. In fact most feel better we called and looked into it. This does give you a chance to communicate to them your a real company with real people and I do really think this has brought us many return customers.
Never be afraid to call your customer.
How many times have you been asked to show id when writing a check or now most ask for the cc when doing a charge at a store and you got upset.
Check verify call do whatever it takes to stop fraud and your customers will take it in stride.
Never insist on anything this is a sure fire way to lose them.
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