doornum3 - 9:39 pm on Jun 3, 2010 (gmt 0)

We manufacture a relatively low-cost fragrance consumable that's ORM-D (hazardous to ship) and made to order, and have a strict return policy on opened items and a restocking fee for unopened items. The customer is required to check a box before purchase indicating they have read the return policy. That said, I often take returns on a case-by-case basis or offer refunds without the necessity of returning the product. We don't get many returns and haven't had many complaints about the policy, either, although I'm sure some customers leave without purchasing after reading it. I'm okay with that.