digitalv - 5:09 pm on May 28, 2010 (gmt 0)
That's a very merchant-centric view of things. At the end of the day, isn't it more important to do the right thing in terms of treating your customers honestly and fairly, and not necessarily rely on a policy written by some banker with no skin in the game?
I think maybe you misunderstood what I meant. I'm all for offering "no questions asked full refunds" - it doesn't get any more honest and customer-centric than that.
My point is that when merchants make tricky return policies, want to charge re-stocking fees, or make you answer 3 ancient riddles before they'll take the product back they're making more work for themselves because the majority of card-issuing banks will side with their customer and just take the money back from you anyway.
Better to have a no-hassle refund policy, where at least you get the item back from the customer, than to make it difficult for the customer and have to deal with chargebacks.