jwolthuis - 5:14 pm on May 27, 2010 (gmt 0)
Our store offers 365-day returns, which has never been an issue for us. We also require that they contact us for an RMA number prior to returning anything.
The real problems are with the parts of our policy that states, the item must be returned in the same condition that you received it, and in the original packaging.
We've had customers try to return tool-type items that were worn down to the nubs, once their project was completed. Stuff they'd never try with a clerk at a brick-n-mortar store. I guess they think that since our store is "virtual", they can pull a fast one, and simply return "used" items at their convenience.