MrHard - 4:10 am on May 27, 2010 (gmt 0)
People do these things. You will find in business that many people will say what they need to say to get their money back.
We do some custom items that are not returnable at all. If there is an ongoing issue, we are willing to fight it out in court if need be (has not come to that yet, knock on wood). You don't have to do returns at all, just make sure your solid first.