HRoth - 12:57 pm on May 24, 2010 (gmt 0)
I never check the return policy first, and I buy a lot of stuff online. I did just buy some glasses, which arrived with the name of the company and the registered trademark symbol literally etched into the glass in a prominent place. This was NOT on the picture. I checked the return policy, and they think they are going to charge me shipping. Not if I can help it. The thing has to be as advertised, or they are not deducting anything.
I don't many requests for returns, but I do get occasional requests for additional widgets because people did not follow the directions with the widgets they received and so the widgets did not perform as they expected.