topr8 - 12:52 am on May 24, 2010 (gmt 0)

>>don't you check and see what their Return Policies are BEFORE you decide to make your purchase?

no, i've a fairly good idea of my rights as a consumer, it doesn't make any difference what a web site says it's return policies are.

>>Don't we as shop owners have a right to whatever Return Policies we choose?

ditto what piatkow said
... not in the uk if you sell by mailorder/internet.


... some sites are cheeky, like i bought a sofa recently online it arrived damaged - fine the company said they'd refund no problem. when i checked my cc statement the shipping hadn't been refunded, i phoned to ask why, they explained that they can't refund the shipping charge, blah, blah (a regular scam)
... i didn't argue, i just said, fair enough no problem, however of course i'll be phoning mastercard to ask them why i had to pay for a damaged sofa to be shipped to me ... naturally they then suddenly agreed to refund the shipping too.