MLHmptn - 3:29 am on Jan 13, 2010 (gmt 0) Best Regards
Or better yet, state that your call is simply a courtesy call to assure the customer ordered the items correctly and that the shipping address is correct before you ship product. This saves you and your customers the possibility of customers ordering wrong and their orders not arriving due to missed apt/suite # etc. And last but not least you can possibly increase your sales and provide that WOW factor that is very rare even with any purchase whether in person or over the internet. Furthemore, place a call two weeks after delivery to provide the extra WOW factor to really assure the customer that you care and to find out how you can improve. Our company has implemented this policy and it's amazing what we catch before orders are shipped, how much this has increased the sale beyond the original purchase and last but not least to assure our customers that we care about them and their order. Also at this time, we extend to them (if we feel it's in line) that we are into other lines of products that they may be interested in.