murphsy - 3:12 pm on Jan 11, 2010 (gmt 0)

bwnbwn: especially when you honestly state 'I'm calling because we hear a lot about credit card fraud lately and I wanted to verify your order.' Most people are afraid of card fraude and will probably be glad you called to confirm, they might even recommend you to friends and.or shop with you again themselves because you are 'safer to use'.

Don't ever go out of your way to avoid customer contact. Most people appreciate it to know you're taking care of them.