dpd1 - 11:42 pm on Dec 24, 2009 (gmt 0)

Seriously guys, I think you're selling yourselves short by giving refunds... The shipping situation is highly unusual. I could see maybe sending them a little gift or coupon or something, but total refund... Wow, that's a big hit to take because the PO had a meltdown. On Amazon, they have a ton of schedule info about order deadlines... But then they simply state that "If you live in an area experiencing an unexpected service delay", to add on a few days to that time. So I bet that's how they get out of any late stuff, and I doubt they would give refunds. The little guys shouldn't have to take a worse hit than the big guys.

When I have something go screwy, I send them a little gift that is cheap to make and ship. Lately I've used a photo CD with tons of photos of stuff I know they'll like. I also use that to send to some people who have supported me on forums and such, promoting the products. I sent one out to a guy on a forum the other day, and he's plugged my products like 5 times since then. You can't buy advertising like that.