CarlaR - 5:30 am on Dec 23, 2009 (gmt 0)
I dont guarantee WHEN a customer will get their package because I cant control it. When an order is sent out, I send them the tracking number (via Endicia if its USPS). I keep an eye out on all packages sent out, but since the customer has the tracking info, they can track it themselves too. At that point, the ball is technically out of my court though I still give them customer service and assistance. If a package is late, they can see it themselves. They can see when was shipped (within 24 hours of the order) and when they should receive it.